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FAQ Topics


If you are experiencing connection issues, content appears to be missing or the start button doesn’t seem to work, please check Known Connection and Proxy/Firewall Issues below.

What does DirectPoll Cost?

I'm just wondering if the service is free of charge.

DirectPoll is currently offered for free. The basic service as currently offered will very likely stay free. There will be additional features that we plan to offer for a small fee, but what you setup now will stay free. Please note that we currently limit any poll to 500 concurrent voters. If you want to conduct bigger polls, please contact us.

What is a Restricted Poll?

When do I create a restricted poll?

In the event when presenters are in need of having more control over the access to a poll by voters, they may opt for a restricted poll. Restricted polls are useful in the following cases:

– Where a presenter wants to prevent multiple voting and system abuse

– Where a presenter wants to restrict access to the poll to authorized voters only.

How do I configure my poll to be restricted?

– Check the “Restricted poll” button when creating your poll

– Type in the number of tokens you require (the number of tokens equals to the number of voters you would like to authorize)

– Click the “Download tokens” button located at the top of your poll

– Distribute the tokens to your audience.

Can I convert a restricted poll into a free poll and vice versa?

A restricted poll can’t be converted into a free poll and vice versa. If need be, the presenter may create a new poll.

Why are voters requested to type in a token?

If your voters are prevented from voting and the system requires a token to be typed in, this signifies you have created a restricted poll. There are 2 possible actions:

– Distribute tokens to your voters to enable them to cast their vote

– Create a new poll without checking the “Restricted poll” button for a free poll

Where do I get tokens?

Tokens can be downloaded by pressing “Download tokens” button located at the top of your poll.

How to Run a Poll

I'd like to run my DirectPoll in a browser, how do I do that?

Just open the result-link in a separate browser window. You can obtain this link either directly from the DirectPoll cockpit or from your DirectPoll administration mail.

How can I include the Poll in my Presentation using PowerPoint, Keynote or other presentation software?

Using a web browser

You can switch from the presentation to a web browser showing the results screen. You can make this transition appear seamless by putting the browser in full-screen mode on the presentation screen before you start playing the presentation. That way, when you temporarily switch out of the presentation, the DirectPoll result screen is shown.

Using a Plugin

The Poll results page can be embedded in some presentation programs using a plugin. That way, you don’t have to leave the presentation: just navigate to the slide that contains the embedded Poll results page to show the Poll to your audience.

Microsoft PowerPoint offers a Web Viewer Add-In. Read how to add an Add-In for PowerPoint here.
Click here to go straight to the Web Viewer Add-In.

Apple Keynote, Google Slides and Prezi do not currently offer plugins of their own to embed live websites in their presentations.

A possible alternative is the free Live Slides Application which creates slides with Embedded web content for Keynote and PowerPoint.

Oh no, I lost my admin-mail with the Cockpit links! How can I get it back?

That’s bad. Unfortunately we can’t help you out with. Please re-enter your questions and preserve the admin-link this time. But before you do that, check your browser’s history to see if you can find it there: the links to your poll are persistent, so they will still work.

Can I add questions while conducting a poll?

Sure. They’ll be added after pushing

Your cockpit control is updated immediately after you saved the poll. You may use your questions as soon as the poll is started and the new questions appear in the dropdown of your cockpit control.

Why can't I see full answers / questions on the "Results screen"?

Both questions and answers are now limited to 1000 characters.

However, when you are presenting the “Results screen” only 180 characters will be visible for each quesion and 40 characters will be shown for each answer.

I like to start with the first question

So does DirectPoll. It displays the first question on the result page and the voting page after you pressed “START” on this element for the first time.

Can people vote on all the questions on their own or do they have to wait for the next question?

DirectPoll is made for Live Voting where the presenter controls which question is shown. Therefore, it is not possible for voters to skip to the next question.

If you only have a few questions, you could potentially create a new Poll for each question and leave them all active. This may not offer the experience you’re looking for but it is a potential workaround.

Where do I see the answers to the current question?

Just open the result page with the link from your Poll’s Cockpit page.
You may want to use it in fullscreen mode while doing your presentation.

The results are also shown on the cockpit page next to each question and answers.

How long does my Poll remain available on

Your poll expires 30 days after the initial creation or last save. You can extend that period any time by just opening the cockpit and clicking “Save Poll” again. We will send you an expiration warning 5 days before the poll expires. If you miss that your poll will be purged from our database without any recovery option(!)

Large Audiences of more than 500 voters

I have a large audience of more than 500 people for my poll. Do you support that?

We currently limit DirectPoll to serve 500 connected voters per poll at any one time. This means 500 people who have the voting screen open on their device. As soon as someone closes the voting screen, puts their device to sleep, or navigates away their “spot” is freed up for someone else.

As long as not more than 500 people vote at the same time, the number of voters is practically limitless.

If you need more than that, please contact us directly via for a special arrangement that can support any size of audience.

I need a reliable uptime during my event. Will the service be up then?
DirectPoll is running in 24/7 mode. We do not work on service-level-agreements or likewise. If you have a mission-critical event, let us know well in advance via We might be able to provide a special service for you.

Polling in the Classroom

I'm a teacher and I'd like to use DirectPoll in class.

Please do. We offer several features that are useful for polling in your classroom. You may like to indicate which answers were correct after the vote?. Or you would like to hide answers while polling? Please check our Education page for all details.

Known Connection and Proxy/Firewall Issues

I'm experiencing problems while steering my poll.

DirectPoll is based upon WebSockets, some old proxy servers still don’t support that technology quite well. Try to remove the proxy connection or use an alternative connection. Proxy problems might occur with stepping back and forth between questions or while starting a poll. The firewall might cause problems as well by filtering WebSockets. Try another connection, ie. with your mobile phone. Last but not least you may like to check if your webbrowser supports Websockets. Most browsers offer that feature by now.

My poll doesn't run and I have a "Connection closed" message in my Cockpit.

This might be caused by proxies, firewalls or managed networks that are filtering Websockets. Try to use an alternative connection with your mobile phone or convince the system department to allow Websockets.

Comparison to Ordinary Surveys

Can I create a questionnaire in order to ask others to fill it in?

No, DirectPoll is a live polling service. You’re asking questions and your audience answers them right away by using their smartphones. Every answer is counted and displayed live in an animation on the result page.

Android Browsers

Voting with my Android Browser just doesn't work!
DirectPoll uses WebSockets. Please update your native Android Browser to V4.4 or higher. A list of all supported browsers can be picked up here.

Security and Reliability

Is using DirectPoll secure?
Partly. We do use a secure connection by default. This uses HTTPS to encrypt the traffic between our server and your browser. You can still connect to our server using an unencrypted connection. In that case, anybody who intercepts the traffic to DirectPoll can listen to what people are being asked and what they vote. Just make sure you use a connection that starts with “https:” if you want to use a secure connection to our server. Web browsers show you if a connection is secure as well: this is usually an indicator that looks like a lock in the address bar of your browser.
Is the DirectPoll service reliable? Will there be service interruptions?
DirectPoll is a reliable service, we try to keep it running with high availability. We currently run DirectPoll on a best effort basis. Any updates are usually done on Wednesdays between 08:00 and 09:00 in the morning, CET Timezone. They usually only take a few minutes.
Does DirectPoll have a reliable and accurate vote count?
If you refer to whether the result is reliable and accurate, the answer is complicated. The number of votes given is the number of votes displayed in the result (very reliable), but it does not mean that every voter has voted only once. DirectPoll is easy to cheat: use two devices and you have two votes for the same question. And because already this cannot be prevented unless we would introduce some kind of voter registration process (which would kill the benefit of DirectPoll in many applications), we have decided not to make it very hard to cheat on an even bigger scale. Having said that: if you want to conduct a poll that allows every voter to reliably vote exactly only once, then please use a different service or product.